faq

FAQ
 
1. Why sell your used mobile phone?
Once you are done with a phone, sell it to make money and at the same time protect the environment and bridge the digital divide.

2. Why choosing to re-use or recycle?
Cell phones are short-life items and millions of them are sitting in shelves. They contain toxic chemicals such as arsenic, beryllium, copper or lead. If they are not disposed properly and end up in landfills, they are damaging to the environment. They are also made from raw materials requiring energy to extract and transform into a cell-phone. By re-using your phones, we prevent wasting natural resources. When they are beyond repair, we recycle them to reduce greenhouse gas emissions.
 
3. What happens to my phone?
Once we get your phone, we check it to know whether it can be re-used (with or without being refurbished) in developing countries to promote access to communication or has to be recycled to protect the environment.
 
Online process

Find your phone

4. How can I find my phone?
You can type the name of the model in our search engine, use our list to find the make and the model, have a look at the pictures per manufacturer or enter you IMEI number.
 
5. What is the IMEI number?
The International Mobile Equipment Identity number (IMEI) is a unique 15 digital serial number to identify each phone. You can find it either by typing *#06# on your phone or at the back of your handset.
 
6. What if it is not on the list?
If you can not find your phone, please let us know on our ‘not listed phones’ button. We will value your phone within 24 hours.
 
Limitations

7. Can I sell a barred or stolen phone?
No. Our policy is not to trade barred or stolen phones.
 
8. How many phones can I sell?
There is no limit to the amount of cell-phones you can trade.
 
Posting

9. What kind of phone can I send?
We buy any phone, any make, any network as long as it is working. We also recycle any phone even if it is not working anymore to help protect the environment.
 
10. What exactly do I have to send?
Please send us your phone with its battery. We can also reuse or recycle accessories and chargers but we will not pay you more for it unless it is within the framework of our ‘add value to your phone offer’. In this case, we’ll give you extra money for your hands free set and charger on all the phones worth more than 50 pounds.  Do not forget to send us the print of or write down your order number to speed up the payment process.
 
11. How long do I have to send my phone?
Once you have registered online and got a confirmation email, you have up to 10 days to send us your used phone. After 10 days we will send you an email to let you know that we have annulled your order.
 
12. Do I need to insure my package?
We accept no liability for lost or damaged items. Thus we strongly recommend you to request a free ‘certificate of posting’in any post office. This will provide you with compensation up to £39 for lost or damaged items. Above this amount, it is up to you to insure your item. As we do not send freepost envelope to our customers, you are requested to send your phone(s) in your own envelope.
 
13. Where do I need to send my phone(s) to?

We Have two postal options available Special Delivery and Freepost.

 

Special Delivery Address:

 

If you choose to send by FREEPOST, you can pick up a Certificate of Postage FREE from your local Post Office that will insure your phone(s) up to a value of £39.

 
It is strongly recommended to avoid using Freepost Address for phone(s) which value more than £39.00 and use either Special or Recorded service.

 

Email: info@fonehub.co.uk